Customer Sentiment Analysis NLP: How-To Zeroing in on this category of opinion offers the best possible terrain for algorithmic customer feedback processing. Utilising NLP sentiment analysis tools, businesses can analyse and try to stay above this threshold to manage reputation risks. The COVID-19 pandemic has taken a serious toll on mental health with people forced to be confined in their home, cut off from the...

Natural Language Processing Examples The biggest advantage of machine learning algorithms is their ability to learn on their own. You don’t need to define manual rules – instead machines learn from previous data to make predictions on their own, allowing for more flexibility. Data scientists need to teach NLP tools to look beyond definitions and word order, to understand context, word ambiguities, and other complex...

Intercom: The complete AI-first customer service solution Remember, no matter which customer service platform you choose, great things happen when you build a strong customer service culture. Some popular features include multi-channel support, auto-reply, advanced formatting, in-app messaging, desktop notifications, email templates, and more. The tool also offers iOS and Android apps to support customers from any part of the world. As one the...