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    6 Must-Have Features for a Customer Service Solution

    Artificial intelligence
    /by
    Intercom: The complete AI-first customer service solution Remember, no matter which customer service platform you choose, great things happen when you build a strong customer service culture. Some popular features include multi-channel support, auto-reply, advanced formatting, in-app messaging, desktop notifications, email templates, and more. The tool also offers iOS and Android apps to support customers from any part of the world. As one the...